Act as a strategic advisor and coach to a portfolio of franchisees, providing operational, financial, and sales guidance.
Conduct site audits, track KPIs, and develop data-driven action plans to improve franchisee performance and profitability.
Support marketing alignment, training, and process improvement initiatives to drive long-term growth and consistency.
Empower Brands is a franchise company that owns ten industry-leading brands across commercial and residential services, formed in 2022. It is a portfolio company of MidOcean Partners, focused on providing franchise owners with committed personal support, tools, and empowerment to pursue their own success.
Lead the company's operating system, including execution cadence, scorecard, and cross-functional orchestration.
Own delivery, implementations, and client operations, improving service quality and retention.
Build operational infrastructure and scale the organization through automation-first processes.
Parachute Health is a digital ordering platform for medical equipment and supplies, connecting health systems, health plans, and suppliers. They have connected over 300,000 clinicians and served 15M+ patients, and are at a growth inflection expanding from a single product to a multi-product platform.
Serve as the primary escalation point for billing feedback and Level 2 support from Sales and Billing teams.
Lead internal training sessions and oversee migration from legacy billing tools to the Employer Portal.
Drive billing process improvement initiatives using performance metrics and customer feedback.
CVS Health is a healthcare company focused on building a connected, convenient, and compassionate health experience. The company has a large team of passionate colleagues dedicated to innovation and accountability.
Leads the implementation and optimization of automation solutions across healthcare revenue cycle.
Partners with operational leaders, IT, and stakeholders to improve efficiency and financial outcomes.
Manages automation projects, testing, deployment, and stakeholder coordination.
US Anesthesia Partners is a healthcare organization specializing in anesthesia services. They are a large company that emphasizes innovation, operational excellence, and a culture of continuous improvement.
Lead and manage complex operational projects from conception to completion, ensuring timely delivery and measurable impact.
Analyze existing business processes, identify inefficiencies, and design and implement solutions for optimization and automation.
Collaborate closely with senior leadership across departments to align operational strategies with business objectives.
Instructure creates intuitive products that simplify learning and personal development. They foster a culture of inclusivity, support, and meaningful connection, giving smart, creative, passionate people opportunities to create awesome.
Lead evaluation of business processes and workflows to identify opportunities for improvement or automation.
Partner with cross-functional leadership to prioritize improvement opportunities and support strategic initiatives.
Lead change management initiatives and internal communication to ensure adoption and sustainability of process changes.
Precision Medicine Group is a contract research organization that supports pharmaceutical and biotechnology companies in drug development. They are a large organization focused on operational excellence and collaboration, fostering a fast-paced and continuous improvement culture.
Lead and develop a team of technical operations professionals to deliver high-quality implementation and support experiences.
Oversee complex technical projects, optimize processes, and drive scalable solutions across the organization.
Collaborate with engineering, product, and customer service teams to improve efficiency and ensure customer satisfaction.
The company provides technical implementation and support services for customers. It is a growing technology organization with a focus on collaboration and innovation.
Lead and develop a Payment Operations team responsible for supporting Mercury Bank's payment rails, ensuring clear priorities and strong operating standards.
Build and scale operational desks across various payment rails including international wires, domestic wires, RTP, ACH, and checks.
Improve operational efficiency through process design, tooling, automation, and AI to reduce manual effort while preserving judgment and control.
Mercury is a fintech company building a complete finance stack for startups, offering banking services through partner banks. It is a growing company focused on creating a seamless banking experience for entrepreneurs.
CommonSpirit Health is one of the largest nonprofit Catholic healthcare organizations in the US, providing integrated health services across 24 states with over 157,000 employees. It is driven by innovation and faith, committed to creating a just, equitable healthcare system.
Manage all Enrollment and Billing operations effectively and compliantly.
Oversee vendor relationships and ensure adherence to SLAs and CMS compliance.
Drive process improvements and cross-functional collaboration.
Clover Health is reinventing health insurance by combining data and human empathy to keep members healthier. They are a mission-driven company with a focus on diversity and inclusion, operating remotely.